When we were on vacation in Westfield, Massachusetts this summer, the little one and I stopped by Mama Cakes for a treat. She had a “baby” birthday cake cupcake and I had a “mama” gluten-free chocolate cupcake with dairy-free vanilla frosting.
The cupcakes were delicious, and there’s a great little play area for kids, but what really stood out for me about Mama Cakes was the fantastic customer service. As soon as I paid for our cupcakes and we picked up our plates to head to a table, the kiddo dropped her cupcake on the floor. As we picked it up from the floor, the staff immediately replaced the dropped cupcake at no cost, and just like that, a little kid’s crisis was averted.